Refund Policy

Career PathCenter is operated by OliveTreeBranchCoaching & Consulting LLC ("we", "us"). This policy explains how we handle path credit purchases. In short: all sales are final.

1. All Sales Are Final

Path credit packs are digital products delivered instantly to your account and are available for immediate use. All purchases are final and non-refundable. By completing a purchase you acknowledge that you are buying immediate access to a digital product and waive any right of withdrawal to the extent permitted by applicable law.

2. Limited Exception — Fully Unused Packs

As a courtesy, if you purchased within the last 7 days and have not used any credit from that purchase, you may request a refund of that purchase by emailing support@otbcc.com from the email address on your account. Requests made after 7 days, or after any credit from the pack has been used, are not eligible. Approved refunds are returned to the original payment method, typically within 5–10 business days.

3. Partially Used Packs

No refunds — full or partial — are issued for packs where one or more credits have been used. Credits do not expire and remain available in your account.

4. Service Interruptions

Paths are generated using AI and results vary. Dissatisfaction with the content, length, or recommendations of a generated path is not grounds for a refund. If a technical error prevents a path from being delivered, contact support and we will restore the affected credit to your account. Credit restoration is the sole and exclusive remedy for service errors; no cash refund is provided.

5. Duplicate Charges

If you were charged twice for the same pack, contact us before filing a chargeback and we will verify and reverse the duplicate charge. Fraudulent student verification submissions void any refund eligibility and may result in account termination.

6. Institutional Plans

Refunds for institutional (monthly, semester, or annual) plans are governed by the written agreement for that plan. Contact us through the contact form.

7. Contact

Refund requests and billing questions: support@otbcc.com.